I. Information We Collect
We may collect the following types of information.
1. Information You Provide Directly
When you contact us through forms, email, WhatsApp, social media, or other communication channels, we may collect information such as:
- Name
- Company name
- Job title
- Email address
- Phone number or WhatsApp number
- Country or region
- Product interests
- Project requirements
- Messages, files, or information you choose to submit
2. Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referring website
- General location derived from IP address
- Cookie identifiers and similar technologies
We do not intentionally collect sensitive personal data through our website.
II. How We Use Information
We may use collected information for the following purposes:
- To operate, maintain, and improve our website
- To respond to inquiries, quotation requests, and product questions
- To communicate with customers, partners, distributors, and potential business contacts
- To provide product information, technical information, or project support
- To understand visitor interest in SUNTEK products, solutions, and content
- To analyze website traffic and improve website performance
- To improve marketing communication where permitted by law
- To manage social media and business communication channels
- To maintain website security and prevent misuse
- To comply with legal, regulatory, or contractual obligations
We do not sell personal information to third parties.
III. Legal Basis for Processing
Where applicable data protection laws, including the General Data Protection Regulation (GDPR), require a legal basis for processing personal data, we rely on one or more of the following legal bases:
1. Consent
We may process personal data when you have given consent, such as when you accept optional cookies or agree to receive certain communications. You may withdraw your consent at any time where processing is based on consent.
2. Contractual Necessity
We may process personal data when it is necessary to respond to your business inquiry, provide requested information, prepare a quotation, or support a potential or existing business relationship.
3. Legitimate Interests
We may process information based on our legitimate business interests, such as improving our website, communicating with business contacts, securing our website, analyzing website performance, and developing business relationships in a B2B context.
4. Legal Obligation
We may process personal data when necessary to comply with applicable laws, regulations, legal requests, or other lawful obligations.
V. Third-Party Services
We may use third-party service providers to support website operation, analytics, search performance, marketing, communication, security, hosting, or social media engagement.
These providers may process certain information on our behalf or collect information through cookies and similar technologies, depending on your cookie preferences and applicable law.
Examples of third-party services or platforms we may use include:
- Google Analytics
- Google Search Console
- YouTube
- Website hosting providers
- Website security and anti-spam tools
- Contact form and email communication tools
Please note that Google Search Console is mainly used to understand website search visibility and performance, and does not operate in the same way as browser-based advertising or analytics tracking tools.
Third-party platforms and service providers are responsible for their own privacy practices. We encourage you to review their privacy policies where applicable.
VII. International Data Transfers
SUNTEK operates internationally and may process or transfer information across different countries or regions.
Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data protection laws.
VIII. Data Retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including business communication, customer support, legal compliance, dispute resolution, and record keeping.
The retention period may vary depending on the type of information, the purpose of processing, and applicable legal or business requirements.
IX. Data Security
We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through our website.
X. Your Privacy Rights
Depending on your location and applicable data protection laws, you may have the following rights:
- The right to access personal data we hold about you
- The right to request correction of inaccurate or incomplete data
- The right to request deletion of personal data
- The right to restrict or object to certain processing activities
- The right to withdraw consent at any time where processing is based on consent
- The right to data portability, where applicable
- The right to lodge a complaint with a relevant data protection authority
To exercise your rights, please contact us using the contact information provided below.
XI. Marketing Communications
SUNTEK may send product updates, company news, event information, or relevant business content to customers, partners, and business contacts where permitted by law or based on your consent.
If you receive marketing communications from us, you may opt out at any time by following the unsubscribe instructions in the message or by contacting us directly.
XIII. Links to Other Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to third-party websites, and SUNTEK is not responsible for their privacy practices, content, or security.
We recommend reviewing the privacy policies of any third-party websites you visit.
XIV. Children’s Privacy
Our website, products, and services are intended for business users and are not directed to children.
We do not knowingly collect personal information from children through our website.
XV. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, legal requirements, or data protection practices.
The latest version will always be available on this page, with the updated date shown at the top.
XVI. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Foshan Suntek Technology Co., Ltd.
Room 04, Unit 16, Building 3, North Block, Changhua International Commercial Center, Shishan Town, Foshan City, Guangdong Province, China
Email: [email protected]
Website: www.suntekai.com
XII. Social Media and External Platforms
SUNTEK may maintain official pages or channels on platforms such as LinkedIn, Facebook, Instagram, Pinterest, and YouTube.
When you interact with SUNTEK through these platforms, your use of those platforms is also governed by the privacy policies and terms of the respective platform providers.